Refund & Cancellation Policy

1. Subscription Fees

• Subscription fees (monthly, annual, or usage-based) are typically non-refundable once the billing cycle has begun.
• If you cancel your subscription, you will continue to have access until the end of the current billing period, and you will not be charged for subsequent periods.
• We do not provide partial refunds or credits for unused days within an active billing period, unless otherwise agreed in writing.

2. Trials & Pilot Programs

If you are on a free trial or pilot program, you will not be charged until you choose to convert to a paid plan. Once converted, the standard subscription terms and this Refund Policy apply.

3. Technical Issues

We aim for high uptime and reliability. If you experience significant, verifiable technical issues that prevent you from using the Services for an extended period, please contact us at sales@deepvox.ai.

In rare cases and at our sole discretion, we may offer service credits or a partial refund as a goodwill gesture, particularly where the issue is attributable to our systems and not third-party providers, customer configurations, or network problems outside our control.

4. Telephony, Carrier, and Third-Party Costs

EchoLeads may rely on third-party telephony carriers and infrastructure providers to place and receive calls and messages. Fees incurred through such providers (for example, call minutes, SMS, or carrier surcharges) are typically non-refundable once consumed, even if a call or campaign did not achieve the desired business outcome.

5. Chargebacks & Disputes

If you dispute a charge with your bank or payment provider (a "chargeback"), we may suspend or terminate your access to the Services while the dispute is investigated. To avoid interruptions, we encourage you to contact us first so that we can attempt to resolve any billing issues directly.

6. How to Request a Refund

If you believe you are entitled to a refund under this policy or applicable law, please contact us within thirty (30) days of the charge in question with:

• Your account email and organization name.
• Date and amount of the transaction.
• A brief description of the issue and why you are requesting a refund.

We will review your request in good faith and respond as soon as reasonably practicable.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, communicate the changes through the Services or via email.

8. Contact

If you have any questions about this Refund Policy, please contact us at: